Latest News From The Old Well

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
Kitchen timing. 
Tuesday to Sunday. 12 noon to 8pm
Please call 01833690130 to book your table.

Kitchen timing.
Tuesday to Sunday. 12 noon to 8pm
Please call 01833690130 to book your table.
... See MoreSee Less

2 days ago
Burger Box/ Sea Food Box / Share a Box/ My Box.

Burger Box/ Sea Food Box / Share a Box/ My Box. ... See MoreSee Less

1 month ago

Have you tried our SEAFOOD BOX? ... See MoreSee Less

2 months ago
Have you tried our SEAFOOD BOX?

Have you tried our SEAFOOD BOX? ... See MoreSee Less

2 months ago
𝐎𝐟𝐟𝐢𝐜𝐢𝐚𝐥 𝐒𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭

We are aware of a post that has been shared for an incident that took place at the pub today. This is our statement on the matter. 

The Old Well Inn has always been a FAMILY-FRIENDLY pub first, under our management. It is actually something we have always prided ourselves on. Helping kids and being there for families, like we have done during the pandemic is who we are. We would never intentionally cause distress to anyone.

While we normally do not mind children playing and having fun at the pub, it is slightly different during a pandemic. While we were enjoying our first busy weekend in almost a year, there were customers who objected to having a child running around close to their table and under their table because of the pandemic. We have guidance that does not allow this as it is considered mixing off more than two households, and makes people uncomfortable, even though he is only a young child. However, after looking at the matter internally, and asking other customers who were all sitting in the garden, we can confirm the accusations against the member of staff in question are false. Our team are extremely friendly and would never yell at a child or belittle any of our customers to other customers. It is just not who we are or what we stand for.

We want to be as inclusive as possible and would never discriminate against people for any reason. Again, it is NOT who we are or what we stand for. 

Creating a scene at the pub, which we have tried soo hard to keep open, on the first week, was unnecessary. However, we will not stand for abuse of our staff or customers. We received multiple calls from the disgruntled customers on which they used every abusive word under the sun to abuse our staff and me. This is not socially acceptable behaviour from someone complaining about socially acceptable behaviour. 

We are in the hospitality industry and while we do unfortunately expect unpleasant experiences like this occasionally, we would not have thought it would be within the first 5 days of re-opening. 

Those who know us and our staff know how friendly and welcoming we are. We do try to please everyone and look after everyone, however, sometimes it just isn’t possible. 

We have also noticed comments in support of what really happened being deleted from the original post of the disgruntled customer. (Make of that what you will)

We have always wanted to function peacefully and make all our customers happy by ensuring everyone has a good experience. This will never change. 

Cheers!

𝐎𝐟𝐟𝐢𝐜𝐢𝐚𝐥 𝐒𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭

We are aware of a post that has been shared for an incident that took place at the pub today. This is our statement on the matter.

The Old Well Inn has always been a FAMILY-FRIENDLY pub first, under our management. It is actually something we have always prided ourselves on. Helping kids and being there for families, like we have done during the pandemic is who we are. We would never intentionally cause distress to anyone.

While we normally do not mind children playing and having fun at the pub, it is slightly different during a pandemic. While we were enjoying our first busy weekend in almost a year, there were customers who objected to having a child running around close to their table and under their table because of the pandemic. We have guidance that does not allow this as it is considered mixing off more than two households, and makes people uncomfortable, even though he is only a young child. However, after looking at the matter internally, and asking other customers who were all sitting in the garden, we can confirm the accusations against the member of staff in question are false. Our team are extremely friendly and would never yell at a child or belittle any of our customers to other customers. It is just not who we are or what we stand for.

We want to be as inclusive as possible and would never discriminate against people for any reason. Again, it is NOT who we are or what we stand for.

Creating a scene at the pub, which we have tried soo hard to keep open, on the first week, was unnecessary. However, we will not stand for abuse of our staff or customers. We received multiple calls from the disgruntled customers on which they used every abusive word under the sun to abuse our staff and me. This is not socially acceptable behaviour from someone complaining about socially acceptable behaviour.

We are in the hospitality industry and while we do unfortunately expect unpleasant experiences like this occasionally, we would not have thought it would be within the first 5 days of re-opening.

Those who know us and our staff know how friendly and welcoming we are. We do try to please everyone and look after everyone, however, sometimes it just isn’t possible.

We have also noticed comments in support of what really happened being deleted from the original post of the disgruntled customer. (Make of that what you will)

We have always wanted to function peacefully and make all our customers happy by ensuring everyone has a good experience. This will never change.

Cheers!
... See MoreSee Less

2 months ago

Comment on Facebook

Under normal circumstances, kids love our play area and parents love it because it gives them the opportunity to enjoy a drink while the kids are safe and occupied. Unfortunately, we can’t have it open now because of the restrictions of not mixing more than two households. Just goes to show, people will always find ways to bring people down, even if they are following rules and trying to keep people safe.

We were in today and we cannot fault the customer service in anyway at all. The Old Well is always a favourite of mine and I will frequent them often to help support local business. Roy and Rima pour their heart and soul into the place, making it accessible to as many people as possible, aswell as the lovely staff and I appreciate the hard work they have been doing since reopening. Much love to all of the staff at The Old Well.

So sorry to hear this, such a challenging time for you all, and you’re all working so hard to make this work. Thank you for your continued excellent hospitality, we appreciate everything you do xx

The Old Well is a very friendly pub with excellent staff,I have never seen anything to make me think any different.I have been in twice this week and I have enjoyed the experience and the staff's friendly service.

My heart goes out to you Roy and Reema! this is so not what you are about! Stand firm and strong and if the clientele are not what you want, then please feel free to eject said people! This is not what you deserve! Please carry on with the generous spirit you have given to the community during this horrendous time xx

Roy, Rena and family are the amongst the most wonderful people I have encountered in the hospitality industry. In all the years I have been going into the OWI I have never seen any member of their family or any member of staff deal with anyone other than in a genuine and caring manner

Perhaps those people (the majority) who visited this week and enjoyed the experience could review on TripAdvisor (or similar) to redress the balance. And recognise hard-working proprietors and staff.

I’m sure the majority of people in Barney know that you are excellent hosts and do a great job of looking after your customers. Don’t let this one person get you down xx

So sorry to hear this you work so hard to keep us all Safe

Sorry to hear this, as a regular customer I've only ever had the most friendly and welcoming service from all staff at the Old Well. I can't wait until we are able to return to our regular meetings there.

Please don’t let this minority undermine what a fantastic job you have done for this town. It’s a big enough challenge as things stand without having to put up with this, ignore them, carry on doing what you’re doing!

My wife and I have stayed and eaten at the Old Well Inn many times. Despite visiting 35 different countries, I have no doubt, whatsoever, that this is the friendliest, most welcoming and warm establishment that I've ever visited and will continue to visit.

In all the years we have been coming to the Old Well we have experienced nothing but the friendliest service. Keep up the good work and upholding the high standards you always have.

The Old Well is an unbelievably friendly pub. It is somewhere I over the last few years have started to proudly call me local. Roy and Rima are both very friendly people and that is from 1st hand experience. The bar staff are 2nd to none. I find it shocking how after a year of local businesses massively struggling that over the last few days people have in their 1st instance taken to social media to voice their concerns. I am sure all businesses are finding been back open again under difficult circumstances very testing and will get things wrong at times, or right as well. However if people tried the old school way of actually speaking to the business involved to try and rectify things rather than all over social media. Yet the same people probably complain that the town centre has a few empty premises............😏

I’ve had a few people who were there yesterday tell me about this today and all of them said none of the staff acted inappropriately! Rules are rules and unfortunately hospitality staff have to be the ones to enforce them otherwise they get in trouble.

We visited thus afternoon and had a wonderful time! We'd been before when in the area and loved it. A few drinks in the lovely sunny beer garden with perfect onion bhajis was great, despite my husband managing to spill a pint of beer over me and the dog!! Very welcoming and pleased to see covid measures been taken so seriously.

We were in the Old Well yesterday afternoon and had a lovely meal and a few drinks. Roy and Rima have done so well to get the pub open again with all the current restrictions and all the staff were very helpful and friendly. We didn't see anything untoward only thoughtful staff trying to ensure the safety of all their customers. I will definitely be visiting again very soon.

The Old Well is about the only pub in Barney I will happily visit. Both Roy and Rima oversee a friendly and well run establishment and their staff have always been fantastic with me on my visits. I will continue to visit them when I can and would say, just keep doing what you do best...there will always be idiots and angry people...ignore them and they fade away!

Hi - I hope you don’t mind - I’m posting a notice I saw on another pubs page. This truly isn’t about discriminating against children who are not neurotypical - it’s the rules with regards to the roadmap out of lockdown. Roy and Rima are truly lovely landlords who welcome families (and dogs) to their pub - they are also very community minded. This is an incredibly difficult and stressful time for hospitality. We also need to recognise that whilst fortunately children don’t seem to be affected by Covid - this is not the same for adults. Not everyone is yet vaccinated and whilst ordinarily seeing a little child enjoying themselves outside would probably be a heartwarming experience - in a pandemic it’s likely to cause some anxiety. I think we also have to respect some adults would wish to enjoy their drinks on their own - without interaction. Notwithstanding there also health and safety implications for children in pubs - they’re not safe sensory experiences (outside of full adult supervision) That said I’m sure outside of Covid family friendly pubs would welcome the opportunity to be more ‘hidden’ disability friendly - but they can’t do this if they don’t know how they could potentially offer this experience - cheers

Addressing the matter and an apology would have sorted this situation a lot more professionally.

Rima Chatterjee and Roy you are fab! The law is the law. Its not your fault nor something you can change - and The Old Well is literally THE friendliest loveliest pub EVER!! I am so sorry you have been subject to such inappropriate abuse. Luckily you have a very loyal fan club in this area. They will find the same response in any other pub. Right now if your children can't manage to maintain social.distancing then people need to AVOID pub gardens and use some common sense! Big big Big hugs to you all xxxx

Protecting your customers should always be a top priority, even if it has to be from other, less considerate, customers. I don't think there's a universe that exists where Roy and Reema would allow any unprofessional conduct on their premises. You'll always have my custom when I'm in town.

Here it is : My Dear James, both of my children are on the autistic spectrum. My daughter is both severely autistic and profoundly deaf. At the age of 4 and 5 she had immense, difficulties and was hugely difficult to manage. Myself, I am a teacher of Special Education Needs of more than 30 years standing. Despite this, managing my daughters behaviour caused immeasurable stress. I still, always, felt that it was my responsibility to "manage" my daughter and her behaviour. This could mean, for example, booking a week in a hotel in York, and leaving after 1 night. I would be distraught if I thought that my daughter had ever "bothered" another family. For all the difficulties that having a child with autism may cause, it is, ultimately the responsibility of parents to ensure that the enjoyment of others is not affected.

View more comments

Load more

Press Releases

Diver explores long lost cellars below town centre

By Nicky Carter – Reporter 

Despite being a regular at the Old Well, in Barnard Castle, Ian Mitchell, 50, hadn’t realised there was a hidden well despite the descriptive name of the pub.

“It’d got chatting to some visitors,” said Mr Mitchell, a keen amateur scuba diver. “They’d been reading the history cards in the pub and told me about it.”

Mr Mitchell, who is more used to diving in the River Tees, said he seized the opportunity and asked Roy and Rima Chatterjee, who purchased the pub two years ago, if he could take a dive.

Mrs Chatterjee said: “We normally don’t let anyone down into the sub-cellar for health and safety reasons, but Ian said he was qualified and we were interested to know more about the well and what’s down there.”

When they purchased the pub, which dates to about 1795, Mr and Mrs Chatterjee installed lighting and two hi-definition cameras in the subterranean cellar. Monitors in the front bar and dining room link to the camera, allowing visitors to glimpse the ancient well. However on the morning of the dive the monitor broke so were unable to have the feed live in the pub itself.

Mr Mitchell had hoped to get video footage of his dive but the visibility was so bad he doesn’t believe it will show anything. He spent about ten minutes exploring the well, which is in a cave like room below the bar’s cellar.

Mr Mitchell, of St Mary’s Close, in Barnard Castle, said: “I couldn’t see my hand in front of my face – it was so murky. I felt my way down three of the walls. The first wall went straight down. I was down about 25 to 30 feet but I wasn’t at the bottom. The second wall I went down about the same depth and I felt something like a cord or wire – a diver’s worst nightmare, so I came back up. The third wall narrowed off much like a funnel. I didn’t want to go any further with my training, but I know I hadn’t got to the bottom.”

It took two attempts for Mr Mitchell to extricate himself from the well itself after his air tanks became wedged. Fortunately the owners’ eldest son, Aayush Chatterjee, 22, was on hand to help guide him up the access ladder.

There were as many as 39 wells in Barnard Castle in the early part of the 19th century. All but two were covered over following a cholera epidemic in 1824 and it is believed the Old Well’s water-filled cavern is one of those two.

The last recorded time a diver was in the well was 1969 when the licensees were Peter and Kay McArthur. The Teesdale Mercury reported of Army frogmen who spent two hours in the well, which was used for brewing beer. At the time samples of the water, which gives off a distinctly sulphurous odour, were sent off to the local brewery for analysis.

Mr Mitchell said he is going to contact a cave diver group to see if they want to investigate further.

With Thanks to The Teesdale Mercury